Scholvera Works

Terms of Service

Last updated: 11 September 2026

These terms govern your restaurant's use of FlowTable, the WhatsApp-based waitlist and pre-ordering service operated by Scholvera Works ("we", "us"). "You" means the restaurant or business that subscribes to the service. Your guests do not agree to these terms — how their data is handled is set out in our Privacy Policy.

1. The service

FlowTable lets your guests join a waitlist and pre-order over WhatsApp, and gives your staff a dashboard to run the queue, manage the menu, and see operating insights. Wait-time estimates are informational predictions based on your historical and live data — they are not guarantees, and you remain responsible for how you seat and serve guests.

2. Accounts and credentials

We provision your restaurant and its first staff login; you may be given the ability to add or reset staff accounts. You are responsible for keeping staff credentials confidential and for everything done under them. Password resets are delivered to the staff member's registered WhatsApp number, so keep those numbers current. Tell us promptly at support@flowtable.in if you believe an account is compromised.

3. Your responsibilities

4. Third-party services

The service depends on Meta's WhatsApp Business Platform for messaging and, if you enable advance payments, on Razorpay for payment links. Those providers have their own terms, pricing and policies, which you are subject to. If a provider suspends, rate-limits or changes your number, templates or account, the service may be degraded or unavailable through no fault of ours.

5. Fees

Fees, billing period and any usage limits are those set out in the plan or order you agreed with us. Fees exclude taxes unless stated. Messaging charges levied by Meta and payment-processing fees charged by the payment provider are yours, billed by them directly. We may suspend the service for non-payment after giving you notice.

6. Advance payments and deposits

Where you enable deposits, guests pay you through the payment provider. We are not a payment processor and never hold your funds. Setting the deposit policy, and deciding whether to keep or refund a deposit for a no-show, is your decision and your legal responsibility; the service simply records the outcome and, where supported, triggers the refund at the provider. Chargebacks, disputes and tax treatment are yours.

7. Data protection

For guest personal data (phone number, name, visit and order details) you are the controller / data fiduciary and we process it on your behalf to provide the service, as described in the Privacy Policy. You must have a lawful basis for that processing and must handle guest requests about their data — the service supports erasure, including a guest-initiated "DELETE MY DATA" flow. Each restaurant's data is isolated at the database level; we do not sell guest data or use it for third-party advertising.

8. Availability and support

We make reasonable efforts to keep the service available and may perform maintenance. Unless we have separately agreed an SLA with you, the service is provided without an uptime guarantee. Support is provided through the contact channel we give you.

9. Acceptable use

You may not: resell or sublicense the service without our written consent; reverse engineer, scrape or attempt to bypass its security or tenant isolation; probe or load-test it without permission; upload unlawful, infringing or harmful content; or use it to harass anyone.

10. Suspension and termination

Either of us may terminate on reasonable notice. We may suspend or terminate immediately for non-payment, a material breach of these terms, a violation of a third-party provider's policy, or a security risk. On termination your staff lose access; on request within 30 days we will provide an export of your data, after which it may be deleted. Finished operational data is in any case archived after 60 days as part of normal retention.

11. Intellectual property

We own the FlowTable software and all rights in it; you receive a non-exclusive, non-transferable right to use it during your subscription. You keep ownership of your own content — your menu, business details and guest data.

12. Disclaimers and limitation of liability

To the extent permitted by law, the service is provided "as is" without warranties of any kind, including fitness for a particular purpose. We are not liable for indirect, incidental or consequential loss, or for lost profits, revenue, goodwill or data. Our total liability arising out of or relating to the service is limited to the fees you paid us in the 12 months before the event giving rise to the claim. Nothing here limits liability that cannot lawfully be limited.

13. Indemnity

You will indemnify us against claims arising from your use of the service in breach of these terms or applicable law, including claims by your guests relating to your handling of their data, their orders, or their deposits.

14. Changes to these terms

We may update these terms; material changes will be posted here with a new "last updated" date and, where reasonable, notified to you. Continuing to use the service after a change means you accept it.

15. Governing law

These terms are governed by the laws of India, and the courts of India have exclusive jurisdiction, except that either party may seek injunctive relief where necessary to protect its intellectual property or confidential information.

16. Contact

Questions about these terms: support@flowtable.in.

These terms describe the Scholvera Works FlowTable service. They are provided as-is and are not legal advice — have counsel review them before you rely on them commercially. See also our Privacy Policy.